Client Experience Coordinator

The Client Experience Coordinator position is responsible for fully supporting our sales team in the daily servicing of client accounts, orders, and client satisfaction.

• Create, process, and track orders.
• Monitor and update order statu.s
• Monitor and update shipment logs/notifications
• Communicate with vendors and clients on order status
• Work with the Accounting department to ensure orders are invoiced correctly
• Monitor Dashboard Reports
• Process RMA’s for client returns
• Ensure Salesforce data entry is accurate
• Open communication with the warehouse department to ensure that the shipment meets the client’s expected delivery date
• Coordinate equipment programming with the Professional Services team
• Verify product availability and cost via vendor portals
• Creates and maintains client reports

• Ability to work independently and as part of a team
• Very detail-oriented; focused on ensuring accurate data entry
• Ability to manage time effectively and juggle multiple projects at once
• Ability to build productive business relationships
• Team Player
• Associate / Bachelor’s Degree preferred
• 1-2 years’ experience within the field
• Full-time Monday through Friday, 8 am to 5 pm, once onboarding is completed, Hybrid schedule of two days remote, three days in office

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Strategic Mobility Group (SMG3) was founded as an innovative technology provider that designs, integrates, manages, and supports enterprise mobility solutions for warehouses, manufacturing companies, healthcare facilities, and more. SMG3 goes beyond simply selling hardware or software by allying with our customers throughout the development of the perfect solution to fit their needs, implementing that solution, and providing ongoing service and support once the solution is in place. This process allows SMG3 to provide a complete experience, utilizing our full suite of offered services.