A Decade of Innovation: SMG3Rx & Zebra Redefine Clinical Mobility with Hospital System

For the past decade, SMG3Rx and Zebra Technologies have worked with a major Maryland medical system to revolutionize clinical mobility. What started as a large-scale clinical device deployment has evolved into an innovative, long-term partnership that continues to optimize mobility, reduce costs, and—most importantly—improve patient care.

It all began with a significant challenge: the hospital system needed to transition over 3,000 clinical devices from Windows to Android OS in just three months. SMG3Rx stepped in, providing immediate relief with their refined, strategic, and scalable solution—and setting the stage for ongoing clinical mobility innovation.

The Challenge: A Massive Deployment with No Clear Roadmap

Initially, hospital leadership planned to handle the clinical device deployment in-house, estimating they would need 15-20 staff members to manage the transition and maintain the devices long-term. However, after 30 days of attempting the deployment internally, the team faced several obstacles:

• No standardized process for configuring and deploying thousands of devices efficiently.
• Complex implementation of proper security leading to compliance risks.
• Long-term strategy concerns—how would they manage updates, replacements, and security measures over time?

The hospital leadership recognized the need for a clinical mobility strategy and sought a solution from SMG3Rx’s clinical mobility experts.

The Solution: A Smarter, Scalable Approach to Clinical Mobility

SMG3Rx deployed over 3,000 Zebra devices in record time—at a fraction of the cost of an in-house operation. With pre-configured, department-specific setups, the devices arrived ready to go right out of the box.

The results?

✔ Drastically reduced workforce needs—instead of 15-20 employees, only 2.5 in-house staff members are required to manage the devices with the support of the SMG3Rx EDGE mobile management services.
✔ Optimized security and updates—ensuring 99.9% device uptime with facilitated OS updates and security patches.
✔ Improved user experience—clinicians benefited from a streamlined, intuitive interface that made their jobs easier and gave them more time to care for patients.

This successful deployment laid the foundation for a long-term partnership. Today, the hospital system utilizes over 9,000 clinical devices under SMG3Rx EDGE management.

From Lost and Broken to Streamlined Solutions

As the hospital system expanded its clinical mobility strategy, a new challenge arose: lost and broken devices.

With 20% of their clinical devices regularly missing or damaged, the hospital lost time, efficiency, and millions of dollars every year in replacement costs.

SMG3Rx delivered two game-changing solutions:

1. Spare Pool Program – A seamless overnight device replacement service, ensuring clinicians always have working devices.
2. EDGE PinPoint – A cloud-based tracking system using Zebra Device Tracker to locate lost devices within the facility.

The results?

✔ Lost and broken device rates dropped from 20% to just 1%.
✔ The hospital saved $1.9M in one year by eliminating unnecessary device replacements.
✔ Unused devices were identified, repurposed, and redeployed into other departments with new configurations— further maximizing investment.

The Power of SMG3Rx EDGE: Beyond Deployment

Beyond just clinical device deployment, SMG3Rx EDGE delivers a fully managed clinical mobility strategy that drives efficiency and cost savings. The hospital system continues to benefit from:

• Decreased overhead – Lower device replacement costs and fewer IT resources needed.
• Increased speed – Fast deployment, facilitated updates, and immediate device replacements.
• Greater clinician satisfaction – Easy-to-use, always-available technology allows them to focus on patient care.

Future-Proof Your Clinical Mobility Strategy with SMG3Rx

This partnership proves that clinical mobility is more than just deploying devices—it’s about building a long-term strategy that keeps hospitals operating at peak efficiency.

If you want to transform your hospital environment, reduce costs, and increase clinician efficiency, SMG3Rx can help.

📞 Talk to an SMG3Rx clinical mobility expert today to learn how SMG3Rx EDGE can revolutionize your healthcare facility.