SMG3Rx EDGE
Clinical mobile devices are essential to your healthcare facility. From accessing patient data at the bedside to receiving prompt and reliable alerts and alarms, delivering quality care simply doesn’t happen as efficiently without reliable mobile technology in your clinician’s hands.
So, how do you maintain visibility into your clinical mobile environment, ensure deployments go smoothly, and maximize clinical device performance across all your healthcare facilities?
Answer: With SMG3Rx EDGE
SMG3Rx EDGE is our comprehensive suite of mobile managed services designed specifically to deliver clinical mobility as a platform. It offers end-to-end mobile support for device configurations, deployments, lifecycle management, and access to 24×7 mobile experts to constantly maintain reliable data access and clinical communications throughout your facility. There’s even a self-service visibility portal to track device usage, plan system updates, and troubleshoot issues with our technicians. All this allows for a simplification of the complexity of managing your clinical mobile environment.
Schedule a Needs Assessment to see where SMG3Rx EDGE can work with your healthcare technology stack so you can get the most out of your clinical mobile strategy.
SMG3Rx | EDGE - Suite of Services
SMG3Rx EDGE lets you take control of your devices, including clinical smartphones, tablets, label printers, and medical scanners. No more worrying about slow deployments, not knowing when the next OS or security update is, or lost clinical devices that could delay or disrupt patient care. With SMG3Rx EDGE, you get instant mobile visibility across your healthcare facility and non-stop access to our team of experts. Beyond the visibility portal, SMG3Rx EDGE offers the following integrated components for comprehensive mobile management:
Design
- Clinical workflow analysis
- Required apps evaluation
- Mobile strategy development and clinical device roadmapping
- Platform configuration
Golden Image
- User interface design for clinical devices
- Software configuration for healthcare requirements
- Trained engineer support
- Operating system (OS) baselining
Mobile Managed Services
- Staging and kitting for mobile deployments
- Mobile OS migrations
- Mobile configuration
- Mobile device quality control
Mobile Deployments
- Automated clinical device enrollment
- Project management
Support
- 24×7 mobile technician support
- Golden image version control
- Software releases and security update management
- Device tracking (PinPoint)
- Mobile device management (MDM) software integration
- EDGE training
Lifecycle Management
- Visibility portal
- Spare pool
- Real-time reports
- Supplementary training for clinicians as needed
- Secure buyback and disposal programs
Taking the Complexities Out of Deployments for Superior Clinical Mobility
SMG3Rx EDGE lets you deploy clinical devices at scale more efficiently and provide unmatched mobility to your healthcare staff:
SMG3Rx EDGE Improves Clinical Mobility
Go From:
Trouble communicating with clinicians and patients and accessing vital healthcare data on-the-go
To:
On-demand EHR and clinical information plus real-time collaboration in the palm of your staff’s hands
SMG3Rx EDGE Simplifies Data Management
Go From:
Unreliable and non-integrated mobile devices complicating clinical data management
To:
Reliable patient data capture, registration, and medical supply tracking with the click of a button
SMG3Rx EDGE Saves Time
Go From:
Manual configurations and lengthy device replacements
To:
SMG3Rx-managed deployments and streamlined spare pool support that ensures you never delay patient care
SMG3Rx EDGE Boosts Mobile Performance
Go From:
Out-of-date operating systems and constant mobile downtime
To:
Expert lifecycle support that maintains uptime, security, and HIPAA compliance for your clinical devices
SMG3Rx EDGE Enhances Visibility
Go From:
Mobile lifecycle tracking on spreadsheets
To:
Self-service, intuitive mobile management platform for effortless clinical device monitoring
Selecting the Right SMG3Rx EDGE Package for Your Healthcare Operation
SMG3Rx offers three packages to get the right solutions for your facility based on clinical workflows, healthcare tech stack, and current infrastructure:
learn moreEDGE Professional 2100
GOOD
For healthcare facilities that need basic dashboard reporting for deep insights into their devices
- Phone and email technical support
- Real-time device data across business locations
- Real-time monitoring and management of technical support cases
- EDGE portal reporting for viewing contracts in real time
- Device serial numbers and movement tracking
- Basic Return Merchandise Authorizations (RMA) for repair if devices are damaged or malfunction
EDGE Ultimate 3100
BETTER
For healthcare facilities needing support, data insights, and advanced, customizable dashboards tailored to your precise needs
Everything included in
EDGE Professional 2100 plus
- Contract renewal tracking in real time
- Total device inventory management with device serial numbers and movement tracking
- Advanced Return Merchandise Authorizations (RMA) for repair if devices are damaged or malfunction, includes reconfiguration after repair
- Access to SMG3Rx’s device spare pool to keep your clinical operations running without downtime
- Advanced personalized analytics with intuitive reporting
- Expanded dashboard customization options letting you prioritize business insights, including deployment maps, quoting options, device update tracking, and online ordering
EDGE Enterprise 4100
BEST
For healthcare facilities that need a fully loaded EDGE package with robust reporting and visibility into assets and workflows
Everything included in
EDGE Ultimate 3100 plus
- 24×7 technical support
- A dedicated engineer monitoring your account
Why Choose SMG3Rx EDGE
Why do hospitals and healthcare facilities love SMG3Rx? It’s easy to use, offers immediate access to our support teams, and streamlines all clinical device lifecycle management activity in one place — enabling better patient outcomes across your facility.
Experience in Hundreds of Deployments
We’ve delivered hundreds of SMG3Rx EDGE deployments from small individual facilities up to the largest healthcare systems.
Multitudes of Clinical Mobility Solutions Delivered
SMG3Rx currently has over 30,000 healthcare devices deployed and under our management to enhance clinical mobility for numerous healthcare systems.
Zero Mobile Issues That Could Ultimately Impact the Patient
SMG3Rx ensures zero downtime associated with clinical device deployments, zero time wasted on tech calls during device configuration, and zero lost devices or replacement costs.
99% Retention Rate for SMG3Rx EDGE Clients
With an intuitive interface, robust features, and direct access to our support team, it’s clear why healthcare teams keep coming back to manage their clinical devices with the EDGE.
96% Customer Satisfaction Rate
Thanks to the positive financial impact of the SMG3Rx EDGE platform and its excellent user experience, customers remain satisfied with what SMG3Rx EDGE offers to their healthcare facility.
Enhance Clinical Mobility with SMG3Rx EDGE
Need an optimal way to manage clinical mobile devices from start to finish? You'll love SMG3Rx EDGE.
Schedule a Needs Assessment today to learn how SMG3Rx EDGE ensures your clinicians always have reliable mobile technology at their fingertips to access healthcare data, collaborate with staff, and provide the best possible care to patients.