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SMG3Rx EDGE Complete Mobile Support Services
So, your hospital just launched its new mobile environment. Now what? Unfortunately, clinical mobile management is a never-ending process. Failure to keep your clinical smartphones, tablets, label printers, and medical scanners constantly up to date can put you at risk of operating with old software and lackluster security controls. Plus, what if your clinicians get slowed down by mobile performance issues? Who do they call? Luckily, SMG3Rx can help!
With SMG3Rx EDGE support services, you can leave mobile management to the experts. With up to 24×7 access to our team and ongoing upkeep of your environment, you never have to worry about your next deployment, system update, or continuous maintenance of your clinical mobile devices. The result: Non-stop clinical mobility that lets you stay efficient and provide patients with quality care.
Contact us to see how our professional support services and SMG3Rx EDGE can dramatically improve the way your healthcare facility operates through end-to-end mobile management.
Clinical Mobile Support to Fix Issues Before They Impact the Patient
SMG3Rx EDGE works proactively to keep your clinical devices running smoothly so that nothing prevents you from providing swift and quality patient care.
Device Tracking (PinPoint)
Never lose a clinical device again with PinPoint, a cloud-based solution that lets you track lost devices. Powered by Zebra Device Tracker, our location services work for any Zebra Android device in your facility, so you can spend less time looking for devices and more time focused on providing quality patient care.
24x7 Mobile Technician Support
Need to troubleshoot a problem with your mobile environment? Our team is just a phone call away and accessible in the SMG3Rx EDGE platform to resolve anything standing in the way of clinician productivity, access to patient data, or a positive patient experience.
Golden Image Version Control
Stop stressing about your next clinical mobile deployment. With our Golden Image services, we create the digital blueprint for standardized mobile deployments. Our team of experts keeps your devices and environment clinician-ready all the time by managing the latest software updates, security patches, and version control— ensuring nothing causes downtime within your healthcare facility.
MDM Implementation Service
With constant operating system (OS) updates, changes in security policies, and software that needs updating, a solid MDM program is vital to ensuring mobile devices continuously operate at peak performance and meet your clinician’s needs. We’ll enroll you into our SMG3Rx EDGE platform for non-stop mobile visibility and management.
Proactive Mobile Support That Benefits Clinicians AND Patients
SMG3Rx EDGE is the clinical mobile management solution you’ve been waiting for. By letting us take on the tedious, ongoing maintenance requirements, you can focus on finding innovative ways to improve patient care and outcomes while keeping your doctors, nurses, and other healthcare staff efficient and happy:
Save Time and Money
There’s no need to invest in a full-time, costly MDM team that diminishes your bottom line or try to handle it in-house and take time away from patients. SMG3Rx maintains your clinical mobile environment so you can focus on the most important part of your healthcare system — providing quality patient care.
Enhance Clinical Mobility for Your Staff
A fluid healthcare operation is an efficient one. By keeping mobile devices constantly up-to-date and providing up to 24x7 access to our expert technicians, your clinicians and staff can quickly resolve their device issues before they impact day-to-day activities or the patient experience.
Keep Devices Secure and Running at Peak Performance
Ongoing maintenance ensures non-stop device quality so clinicians can access critical health data at a moment's notice — this is especially important during medical emergencies. From updating operating systems to software to security controls, we'll ensure you get the most from your mobile environment, never experience clinical downtime, and maintain HIPAA compliance.
Be Better Prepared for Future Mobile Deployments
Mobile deployments no longer need to be a hassle. Using our project management team combined with our Golden Image services, you'll have what you need for simple, standardized mobile deployments — letting you adopt any number of new clinical devices with ease.
Improve Mobile Visibility
Did you know we can do more than just plan and implement a robust MDM program for your healthcare business? Through the intuitive SMG3Rx EDGE platform, you can track your devices in real time, support cases, and maintenance activity — letting you continuously stay up to date on your facility with just a few easy clicks.
Choose SMG3Rx EDGE for Your Clinical Mobile Management Needs
Need an optimal way to manage clinical mobile devices from start to finish? You'll love SMG3Rx EDGE.
Schedule a Needs Assessment today to learn how SMG3Rx EDGE lets you maximize clinical mobility and support better patient outcomes. By putting your clinical mobile management in the hands of our experts, your healthcare facility can get the ultimate timesaving, stress-free solution it needs to provide even more better patient outcomes.