CASE STUDY

Header SMG3Rx Logo and Case Study text. Photo of clinician talking on Zebra HC50.

Over $1.9M Saved from Lost and Broken Clinical Mobility Devices

Synopsis:

A large hospital system increased the number of clinical devices used across multiple locations from using 3,000 to 9,000, leading to lost and damaged devices. This cost extra time and money, and affected patient outcomes.

Implementing a two-pronged approach to finding lost mobile devices and quickly replacing broken ones, resulted in a savings of $1.9M in one year.

The Challenge:

As the hospital system rapidly expanded its clinical mobility strategy, a new challenge arose: lost and broken devices.

With 20% of their clinical devices regularly missing or damaged, the hospital lost time, efficiency, and millions of dollars every year in replacement costs.

The Solution:

SMG3Rx delivered two game-changing solutions:

  1. Spare Pool Program – A seamless overnight device replacement service, ensuring
    clinicians always have working devices.
  2. EDGE PinPoint – A cloud-based tracking system using Zebra Device Tracker to locate lost devices within the facility.

Results:

Our client experienced huge returns:

  • Lost and broken device rates dropped from 20% to just 1%.
  • The hospital saved $1.9M in one year by eliminating unnecessary device replacements.
  • Unused devices were identified, repurposed, and redeployed into other departments with new configurations,
    further maximizing investment.

The SMG3 Rx Role:

SMG3Rx delivered:

  • Clinical mobility strategy design tailored to the system’s needs.
  • Device management through tools like Imprivata for identity control.
  • Staging, deployment, and lifecycle management for long-term efficiency.
  • Device tracking using SMG3Rx EDGE PinPoint to prevent loss and downtime.
  • Maintenance, repairs, and managed services for ongoing support.
  • Full visibility across the mobile environment to optimize performance.

Conclusion:

SMG3Rx’s experience in specifying and deploying clinical mobility solutions at scale directly impacts clinicians’ ability to communicate effectively and improve workflows. These improvements enable clinicians and IT staff to deliver higher levels of patient care more efficiently, directly impacting patient outcomes.

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