CASE STUDY

A leading health system, serving over 600,000 people across three hospitals and 30+ locations, faced mounting challenges due to outdated communication systems.

They now have 6,500 active users who exchange an average of 1 million messages a month on 800+ Zebra TC51 smartphones deployed by SMG3Rx.

Clinicians could only view messages on their desktop computers; they lacked real-time access to time-sensitive information.

Nurses in patient rooms, for example, would have to wait for physicians to call them on the phone or access messages when they returned to their computers.

Clinicians who wanted to reach their colleagues needed to look up phone numbers manually. In an emergency situation, quick and efficient communication is particularly necessary.

Staff communication was severely restricted; providers would page the nurse’s pager.

And, they had inconsistent workflows and pager availability — not all units, nurses, or clinical staff had pagers.

1. Adoption of a new communication platform
2. Introduction of over 800 Zebra TC51 smartphones
3. Consultation, configuration, and deployment by SMG3Rx

SMG3Rx provided consulting services on how to build the correct VMware instance and a stable mobile platform to support both device and user growth. SMG3Rx’s mobile device kitting process included:

• Custom designing the master image to be applied to 800+ Zebra TC51 smartphones
• Staging, configuration, and deployment of the devices across the hospital

Comment from the end client:

“SMG3Rx was fantastic. You can imagine, we’re a health system, not an exclusive IT shop, so we need and depend on good partners to take the ball on specific responsibilities and do the entire thing. The team from SMG3 did that effectively. They communicated well, they kitted the devices for us, and so all we really had to do when they arrived was turn them on.”

SMG3Rx helps healthcare organizations design, deploy, and operate reliable clinical mobility environments that support care delivery at scale. From strategy and standardization to device lifecycle management, OS migrations, and large-scale deployments, SMG3Rx delivers a disciplined end-to-end approach that reduces complexity, improves stability, and keeps clinicians focused on patients rather than technology.

SMG3Rx’s experience in specifying and deploying clinical mobility solutions at scale directly impacts clinicians’ ability to communicate effectively and improve workflows. These improvements enable clinicians and IT staff to deliver higher levels of patient care more.