Project Manager

Position Overview

The Project Manager is responsible for leading customer-facing projects from initial scoping through implementation and deployment. This role ensures projects are executed successfully, meet customer objectives and expectations, and are delivered within established timelines. Serving as the primary point of contact for customers and internal support teams, the Project Manager owns the end-to-end project lifecycle, including project planning, resource coordination, progress tracking, risk mitigation, and communication, to ensure successful outcomes.

The ideal candidate has experience managing customer-facing engagements, possesses strong communication and organizational skills, and demonstrates the ability to manage multiple priorities in a fast-paced environment. This individual excels at building customer relationships, coordinating cross-functional teams, and driving accountability to keep projects on track.

Project Leadership

• Lead and manage multiple customer projects simultaneously from kickoff through deployment
• Develop and maintain project plans, schedules, milestones, and deliverables aligned with customer expectations
• Ensure proper documentation, project notes, and status reports are consistently updated.
• Monitor project performance and proactively address risks and issues.
• Identify risks or delays early and implement mitigation strategies.

Client Communication

• Serve as the primary point of contact for customers throughout project execution and provide regular project updates to clients, leadership, and internal departments.
• Lead client meetings, kickoff calls, status reviews, and project lessons learned discussions.

Cross-Functional Collaboration

• Act as a central point of contact between SMG3 teams, including Sales, Sales Success, Professional Services, Warehouse, and Operations.
• Collaborate with Professional Services to ensure technical requirements are aligned with customer needs and expectations
• Facilitate smooth project handoffs between departments.

Continuous Improvement

• Assist in developing and improving project workflows, procurement processes, and communication standards.
• Identify bottlenecks or inefficiencies and recommend improvements.
• Support implementation of project management best practices and standards.

Required to Travel

Qualifications

• Bachelor’s degree in supply chain, Business, Operations, or a related field preferred.
• PMP (Project Management Professional) Certification is preferred.
• 5+ years of experience in project management, supply chain, procurement, or operations.
• Experience managing client-facing projects from initiation through completion.
• Strong understanding of project management methodologies and best practices.
• Excellent communication and presentation.
• Ability to manage multiple projects and priorities simultaneously.
• Highly organized with exceptional attention to detail.
• Proficiency in Microsoft Office, SharePoint, and project management tools (Smartsheet, MS Project, Mission Control, etc.).
• Strong problem-solving skills and the ability to adapt quickly in a dynamic environment.

$80,000 to $90,000

Equal Opportunity Employment Statement

We are an equal-opportunity employer and value diversity at every level of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive environment where all individuals feel respected, supported, and able to thrive.

AI Is Used in Our Hiring Process

We use AI-assisted tools from platforms such as Indeed and LinkedIn to help screen and evaluate applicants for this role. These tools may review your resume, application, and profile data. All final decisions are made by a person on our team.

It is unlawful for an employer to use artificial intelligence in a manner that has the effect of discriminating against a job applicant or employee on the basis of race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, military status, sexual orientation, pregnancy, or unfavorable discharge from military service, as prohibited under the Illinois Human Rights Act, 775 ILCS 5/2-102(L). [must be included AS IS, as per IDHR Subpart J]

Why Join Strategic Mobility Group (SMG3):

At SMG3, we believe that our people are the key to our success. We live our values every day, delivering excellence not just in our products and services, but in how we support each other and our clients. If you’re ready to grow your career in a collaborative, customer-first environment, we’d love to hear from you.

Our Core Values at Work

At SMG3, we don’t just talk about values; we live them:

• Customer Focus & Service Excellence is the heart of any customer-centric organization.
• Integrity, Accountability & Teamwork build a trustworthy and collaborative culture.
• Communication & Clarity ensure everyone understands and is understood, which is vital for smooth operations.
• Continuous Improvement & Operational Excellence drive the organization forward, ensuring it never stagnates and always delivers top-tier results.

Applicants must be authorized to work in the U.S.

Background checks and client site access requirements may apply.

SMG3 is an Equal Opportunity Employer.