Transforming Healthcare Communication: SMG3Rx and Zebra Power Clinical Mobility

Clinical mobility is key to ensuring positive patient outcomes in today’s fast-paced healthcare environment. From capturing critical patient data to streamlining communications and responding to emergencies, clinical mobile devices empower healthcare teams to stay connected—ultimately benefiting patients.

When a major Maryland medical system sought to improve communication and response times, SMG3Rx and Zebra Technologies partnered to implement an advanced clinical mobility solution that integrated seamlessly into their existing IT infrastructure.

The Challenge: Enhancing Communication Without Disruption

This Maryland-based medical network had grown into a much larger organization consisting of multiple hospitals.Their growth combined with their commitment to providing exceptional patient care created significant communication-related challenges within their ecosystem. To further elevate care and streamline workflows, they needed:

• Instant access to texts, alerts, and healthcare data for nurses across the facility.
• Enhanced safety features like prioritized alerts and alarms, duress buttons, and real-time location sharing.
• Flexible device-sharing capabilities to ensure secure access across departments.

Adding complexity, the system relied on an existing private branch exchange (PBX) for communication. Instead of replacing it, they required a solution that could complement and seamlessly integrate with their IT systems.

The Solution: SMG3Rx’s Clinical Mobility as a Platform

SMG3Rx’s Clinical Mobility as a Platform provided a comprehensive, fully integrated solution powered by Zebra’s healthcare-grade mobile devices. These purpose-built devices, including tablets and barcode scanners, were designed to meet the unique demands of healthcare environments.

To ensure a smooth deployment, SMG3Rx delivered:

• Clinical mobility strategy design tailored to the system’s needs.
• Device management through tools like Imprivata for identity control.
• Staging, deployment, and lifecycle management for long-term efficiency.
• Device tracking using SMG3Rx EDGE PinPoint to prevent loss and downtime.
• Maintenance, repairs, and managed services for ongoing support.
• Full visibility across the mobile environment to optimize performance.

The implementation also included Zebra’s Workcloud Enterprise Collaboration Suite, equipping staff with tools for secure communication and collaboration:

• Secure messaging, alerts, and updates delivered to mobile devices.
• Emergency calls and duress buttons to enhance employee safety.
• Flexible role-based access for device sharing across teams and departments.
• Compliance-focused security and encryption protocols for patient data protection.

Importantly, deployment was seamless—maintaining the hospital’s operational flow and avoiding disruptions in patient care.

The Results: Improved Communication, Collaboration, and Patient Care

The Maryland medical system saw a significant transformation after deploying SMG3Rx’s Clinical Mobility as a Platform:

• Nurses responded faster to bedside and emergency alerts with mobile notifications.
• Device-sharing capabilities ensured staff had continuous access to critical apps.
• PBX integration maintained communication stability while expanding mobile capabilities.
• Hands-free safety alerts protect staff in emergencies.

The impact was undeniable: 67% of nurse managers reported improved communication, collaboration, and patient care thanks to the clinical mobility solution.

Achieve the Same Success with SMG3Rx

With SMG3Rx’s Clinical Mobility as a Platform, this healthcare system achieved its goals of better communication, increased safety, and enhanced patient outcomes.

Ready to modernize your healthcare operations? Contact us today to see how SMG3Rx EDGE can bring clinical mobility to your hospital environment.

For a deeper dive into how Clinical Mobility as a Platform works, download our eBook and discover how SMG3Rx simplifies and optimizes healthcare mobility.